At Aurajon, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below for details on delivery times and processing.
Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
We offer free standard delivery to addresses in the United Kingdom. Standard UK delivery typically takes 7-12 business days after your order has been processed. Delivery times are estimates and may be affected by carrier delays or holidays.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, with tracking details where available. Tracking updates may take a few days to appear after dispatch.
Customs, VAT and Import Charges
Depending on where your parcel is dispatched from, UK import VAT, customs duties or carrier handling fees may apply and may be charged on delivery. These are not included in the price paid at checkout. If you have any questions before ordering, please contact us at info@aurajon.com.
Damaged, Lost or Incorrect Items
If your order arrives damaged or incorrect, or has not arrived by the end of the estimated delivery period, please contact us at info@aurajon.com with your order number (and photos if damaged). We will arrange a replacement or refund in line with your statutory rights.
If you have any questions about our shipping policy, please contact us at info@aurajon.com.