Refund Policy

Refund & Returns Policy

At Aurajon, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Your Right to Cancel

If you are a UK consumer purchasing online, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

After telling us that you wish to cancel, you generally have a further 14 days to return the goods.

30-Day Returns

In addition to your statutory cancellation rights, Aurajon offers a 30-day return period from the date of delivery for eligible items.

To request a return, please contact us within 30 days of delivery at:

info@aurajon.com

Please include your order number and the reason for your return.

Items should be returned in a condition that allows us to assess their condition. Where reasonably possible, please return items with their original packaging and accessories.

Nothing in this policy affects your statutory rights, including your rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

How to Start a Return

Please email us at info@aurajon.com with:

Your order number
The item(s) you wish to return
The reason for the return

Our support team will provide you with the return instructions and return address.

Please do not send an item back before receiving return instructions from our support team.

Return Shipping

Where you are exercising your statutory right to cancel an online order because you have changed your mind, you are generally responsible for the cost of returning the goods unless we have agreed to cover the return cost or the law requires otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can provide the appropriate instructions.

Refunds

Once we receive the returned goods, we will inspect them and confirm the outcome of your return.

Where you are legally entitled to a refund, we will process the refund in accordance with applicable UK consumer law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

For statutory cancellations, refunds will include the cost of standard delivery where required by law. Any additional cost resulting from your choice of a more expensive delivery option will not necessarily be refundable.

Refund Processing Time

Once your refund has been approved, we aim to process it within 5–7 business days. Your bank or payment provider may require additional time for the refund to appear in your account.

This does not limit any statutory refund deadlines that apply to your order.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us at info@aurajon.com as soon as possible with your order number and, where appropriate, photographs of the issue.

Your statutory consumer rights are not affected by this policy.